Emerson Grange

People and their relatives told us they felt safe at Emerson Grange. Safeguarding concerns were dealt with appropriately and the registered manager reported concerns to the local authority safeguarding team. There were enough staff to meet people's needs in a timely way and staff were appropriately trained.

People's medicines were managed safely by competent and trained staff. Records were in place and audits were carried out monthly.

People supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People told us the food was good. Activities were provided regularly throughout the day and people were encouraged to feed back about what they wanted to do.

People and their relatives told us the staff were kind and caring. Staff were observed to know people well and how best to support them.

People were involved in planning their own care. Care plans were person centred, including likes and dislikes and they were reviewed regularly. Relatives were kept up to date and involved where necessary in their loved one's care.

The management team were new to the service. People, relatives and staff were positive about them, said their door was always open and they were visible in the service. Positive changes had been made to the service such as improvements to communication.

The service had a quality assurance system in place. Various audits were carried out and actions were put in place where necessary to reduce risks or to make improvements.