Goodwins Hall Care Home

People were not consistently protected from the risk of accessing items such as razors, denture cleaning tablets, and medicines without staff supervision, as there were no lockable storage units for such items to be kept in, which increased their risk of harm.

People's care records needed to be reviewed to ensure they were an accurate reflection of individual support needs and preferences, for example how they liked to take their medicines.

Improvements were needed to the provider's level of oversight of this service, to ensure people were kept safe, particularly in the absence of having a registered manager in post. Some of the provider's own audits and checks had not identified shortfalls found during this inspection to ensure care people received as consistently of a high standard.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an ongoing refurbishment plan in place to ensure improvements to the condition of the care environment, with plans to improve the condition of external paving to improve accessibility.

People were supported by suitably trained, competent staff, and staffing levels were found to be above the assessed levels of dependency to meet people's individual care needs.

Overall, cleanliness within the service was a good standard, and people's bedrooms were individually decorated to make them feel homely and personalised. Procedures in place, and observations during the inspection demonstrated staff were protecting people from the risks of the spread of infection and were following the provider's policies in place.

The manager and provider team were responsive and open to inspection feedback, and were keen to drive improvement at the service to ensure people received consistent standards of care.