Tabley House

Risks to health, safety and welfare, of people who lived, worked and visited the home were identified and managed safely.

Safeguarding systems, policies and procedures ensured people were safe and protected from abuse.

Medicines were safely managed, and systems were in place for reporting accidents and incidents and learning from them.

We were assured by the additional measures in place to help prevent the spread of COVID-19. Risks relating to infection prevention and control (IPC), including in relation to the COVID-19 pandemic were assessed and managed. Staff followed good IPC practices.

Safe visiting was supported and enabled. Visitors were invited to take rapid COVID-19 test just before their visit, were provided with appropriate personal protective equipment as in accordance with government guidelines and best practice.

There were sufficient numbers of suitably trained and experienced staff on duty and safe recruitment procedures were followed.

Staff presented as well trained, caring professionals. They were engaging and showed skill and sensitivity in the way they responded to people.

The management team and staff were clear about their roles and responsibilities and they promoted a positive, person-centred culture.

Staff worked well together as a team, and there was good partnership working with others to meet people's needs. A visiting doctor who was the home's clinical lead in the local Primary Care Network praised the

management and staff teams for providing exemplary care and told us how they had worked in partnership to ensure people's health care needs were met.

Effective systems were in place for checking on the quality and safety of the service and making improvements where needed.