Lostock Lodge Care Home

We found the following examples of good practice.

Staff were provided with the personal protective equipment (PPE) they needed. We observed this was used in accordance current with national guidance.

People living at Lostock Lodge were able to see family members through window visits. Indoor visits had been in place but paused with the recent increase in local infection rates. The registered manager was ensuring that people at ' end of life' were still able to see their family.

The provider ensured friends and family were kept informed of infection outbreaks and changes to visiting arrangements through regular daily phone calls, email updates and newsletters.

The guidance around 'isolation' was being followed for people who had been newly admitted to the home, those returning from hospital or those awaiting hospital inpatient treatment. Staff were carrying out activities on and one to one basis to keep people occupied whilst staying in their bedrooms.

Cleaning schedules and routines had been increased and to reduce the risks of cross infection.

Further information is in the detailed findings below.

The five questions we ask about services and what we found