Huyton Hey Manor

People's experience of the service and what we found: People we spoke with said they felt safe living at the home. Risk assessments were in place, and they were robust, informative and reviewed regularly or when someone's needs changed. The home was clean and there were good infection prevention control procedures in place. Medication was managed safely and there was enough staff on shift to ensure people were supported safely. There was a process for assessing incidents and accidents, and the these were reviewed by the manager for emerging patterns and trends.

There was a range of audits completed at the home which were effective in assessing when improvement was needed in care provision. Staff were motivated and enjoyed working at the home. They spoke positively about the registered manager and deputy manager. Staff and people who lived at the home were engaged with via regular meetings. The provider worked closely with the local authority and had taken part in pilot schemes. The registered manager was aware of their obligations under duty of candour to be open and honest regarding any failings in the service and had informed CQC of any notifiable events.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk