Berwick House Rest Home

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Relatives and staff told us they thought people were safe. However, the provider did not demonstrate that risks were consistently monitored around people's care needs or fire safety.

Staff knew people well and had a person-centred approach, but this was not always documented. Some care plans did not include accurate and up to date information on people's behaviours, mobility and support needs; at times information conflicted.

Though staff supported people in the least restrictive way possible and in their best interests; records and systems did not fully support this practice.

The provider did not always have established systems in place to continually assess, monitor or improve the quality and safety of the service.

A new manager had been in post since December 2022. There was a lot of favourable feedback from staff; "Things are really good, really positive." "I like the new manager." Staff referred to ongoing improvements to the home environment, activities, processes and staffing. The manager talked us through some of the changes they had implemented and those planned for the future. From our observations, people seemed happy and relaxed. When asked what they thought of the staff, relatives said, "Staff have been excellent" and "Staff are very kind."