Rowans Care Centre

We found the following examples of good practice.

The provider had made changes to the layout of the home to accommodate the needs of people during the COVID19 pandemic and provide safe and effective care. A five-bed isolation unit had been created to enable the safe and effective admission of people from hospital and the community. New residents were admitted to isolation unit where they would remain until there 14-day isolation was completed.

At the time of the inspection visits to the home were only allowed in exceptional circumstances such as end of life. At such time special arrangements were made, sensitive to the needs of the person and their visitors to ensure the safety and well being of all concerned.

People could keep in touch with their relatives by phone, video calls and closed window visits arranged with the home. In preparation for future visits alterations had been made to the ground floor lounge and conservatory with the addition of a floor to ceiling screen fitted with a Perspex window and intercom. In future visitors will be able access the conservatory externally, so they can visit their relatives safe in the knowledge there is no possibility of cross infection.

People told us that they felt safe and well cared for and made positive comments about the staff including: "the staff are lovely" and "staff are always very nice".

Whole home testing was in place for residents and staff and the registered manager maintained detailed records of each test, its reference number and outcome.

Staff had benefited from training, support and guidance on infection control including COVID19 and demonstrated skill and confidence in the way they carried out their duties and responsibilities.

Staff had access to the personal protective equipment (PPE) they needed and there were PPE 'stations' situated at various locations around the home.

The home was clean and free of malodour throughout. Enhanced cleaning schedules had been introduced and monitored closely by senior staff to reduce the risk of transmission of COVID-19.

The five questions we ask about services and what we found