Ashfields Care Home

Quality systems were not always effective in identifying issues relating to the management of medicines, recruitment practices or health and safety. Staff and people told us there was a positive culture in the home, and people spoke positively of the registered manager. People and staff were engaged in the running of the home, and people benefited from the home's partnership working with external agencies.

People's needs were assessed and used to develop person centred care plans. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received support personalised to them, from a staff team who felt supported by the registered manager.

Staff treated people with respect and understood the needs of people well. Staff understood the importance of providing care which promoted dignity, privacy and independence, and people spoke positively of the staff approach to providing care. People and their relatives were engaged in reviewing their care plans in accordance with their changing needs.

People received care tailored to their needs and were engaged in a range of meaningful activities both in the home and the local community. People were supported to maintain relationships with their loved ones, and relatives spoke positively about the service their loved ones received. Complaints and concerns were managed effectively, and people's communication needs were met.