The Willows Nursing home

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care and support from staff who were kind, caring and committed. Staff knew people and their preferences well. There was a happy and friendly atmosphere.

People were supported to engage in different activities and local facilities were utilised. People's relationships were supported and maintained. Plans ensured people's preferred methods of communication were explained and supported.

Medicines were managed and administered safely. Assessments identified and managed risks. People's healthcare needs were met. Guidance was in place to ensure staff acted promptly to any changes in people's health conditions. The service had developed positive relationships with other health professionals.

The service was clean, tidy and homely. People had rooms decorated to their individual taste and which reflected their personalities. The service enjoyed an extensive garden which was used for activities.

The service was well led and managed. There was an open and honest culture where relatives and staff were comfortable to raise and share ideas.

Staff were supported through the providers induction, supervision and training programmes. Which promoted the service's person-centred ethos and ensured staff developed in their roles.

For more details, please see the full report which is on CQC website at www.cqc.org.uk

Rating at last inspection: The last rating for this service was Good (published 30 May 2017).