Badgers House Care Home

Staff knew people well and communicated with them effectively to ensure they were involved in discussions which affected them as far as possible.

Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.

The service gave people care and support in a safe and clean environment which met their needs. People had a choice about their living environment and were able to arrange and decorate their flats in the way they preferred.

Staff supported people to access specialist health and social care support in the community. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.

Right Care Staff promoted equality and diversity in their support of people. They understood people's cultural needs and provided culturally appropriate care.

People received kind and compassionate care. Staff communicated clearly and understood and responded to people's individual needs consistently. People who had individual ways of communicating could be

understood and interact comfortably with staff.

Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

The service had enough appropriately skilled staff to meet people's needs and keep them safe.

Staff worked with people, relatives and other professionals to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right Culture People were supported by staff who understood the needs of individuals. This meant people received compassionate support which was tailored to their needs.

Staff were able to meet people's needs and wishes and provide good quality support. They knew and understood people well and respected people's choices.

Staff regularly reviewed and evaluated the support provided. Relatives and advocates provided support and people were involved in planning their care where possible.

There was a culture of continuing development and improvement. There were effective systems and checks, and staff received training to ensure they remained up to date and improved people's quality of life with the support they provided.