Little Heath Care & Support

People were kept safe from avoidable harm because staff were trained and understood how to protect them from poor care and abuse.

People appeared relaxed and comfortable living at Little Heath Care and Support and staff knew them well. Staff respected people's privacy and dignity and understood and responded to their individual needs. Information was recorded and shared appropriately to enable staff to help people get the support they needed in the way they preferred.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people with their medicines in a way that met their needs. People were supported to access specialist support and routine health checks. Staff worked with other health and social care services to promote good outcomes for people and keep them safe.

The service had enough appropriately skilled staff to meet people's needs and keep them safe. Some people and relatives told us they felt more staff were needed. Staff were safely recruited by the provider. There were clear lines of accountability and staff received training to ensure they were confident in their roles. Staff were passionate about the service and committed to providing high quality, person-centred care. The actions of staff reflected the vision of the provider.

Effective assurance processes were in place and the quality and safety of the service was well monitored. Systems helped identify shortfalls and areas for improvement. Audits were carried out regularly and overseen by the provider to ensure people received a safe and well run service. Performance information was reviewed by the management team and used to learn and make changes to develop and improve the

service.