Kendall House

Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People were supported by staff to achieve their aspirations and goals. Staff enabled people to access specialist health and social care support in the community.

Right Care: People were supported by staff that knew them well and who were committed to providing person centred care. People were involved in making decisions on how they wanted to spend their time. It was an active household with people enjoying each other's company. It was evident the staff and people had built positive relationships. Staff were caring and passionate about the service and the people they supported. People told us they liked living in Kendall House and were happy with the staff that supported them.

Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe.

People's support plans reflected their individual needs. People were supported to lead active lifestyles of their choosing. People's wellbeing was promoted, and their rights protected.

Right Culture: People led inclusive and empowered lives because of the values, attitudes and behaviours of the provider, management and staff. Staff demonstrated their commitment to the values of the service that put people at the centre of the care and support provided. Staff felt supported and worked as team to ensure people's

care and support needs were met.

Staff placed people's wishes, needs and rights at the heart of everything they did. People and those important to them, including advocates, were involved in planning their care. There was an open and inclusive culture where people and staff were valued, and their views sought to help drive improvements.

There were robust quality assurance processes in place that drove improvement.