Little Heath Reablement & Support Centre

Staff received regular supervision and support. The annual training programme equipped staff with essential skills and knowledge. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was responsive to people's health and social needs. People's care records were reflective of people's individual care needs and preferences. They were reviewed on a regular basis. People knew about the home's complaints procedures and knew how to make a complaint.

The provider's ethos and values put people at the heart of the home. This vision was driven through the leadership of the registered manager. The staff team were empowered to contribute fully to support a person-centred model of care. This helped people to achieve their goals and aspirations whilst promoting independence.

There were effective systems in place to monitor the quality and standard of the home. People and staff were asked regularly for their feedback which was used to develop the home. Staff felt appreciated and were consistently positive about the management of the home. The staff were supported within their roles. The registered manager was caring and supported staff with their wellbeing. Staff told us they enjoyed working at the home and felt respected at work.

There was clear evidence of collaborative working and effective communication with other professionals in health and social care. The registered manager had built relationships with the community and with health and social care professionals so that people could benefit.