Thornbury Residential Home

People received safe care and support by staff trained to recognise signs of abuse or risk and understood what to do to support people safely. People told us, "I am safe, and the girls are wonderful." People had care plans and risk assessments which meant peoples' safety and well-being were promoted and protected. The environment was clean, well-maintained, and comfortable. There were enough staff to meet people's needs. Safe recruitment practices had been followed before staff started working at the service. Accidents and incidents were recorded, and lessons learnt to prevent re-occurrences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an effective management team at Thornbury Residential Home which provided good leadership for staff, and they communicated effectively with people, relatives, and health professionals. The management team were approachable and available to people, staff, and visitors. Staff were positive about their roles in the home and felt valued for the work they did. One staff member said,"We get thanked for the job we do, its very rewarding."

People who lived at the service, their relatives and staff were encouraged to give their views, and these were listened to and acted upon by the management team. People and their relatives felt able to raise any concerns they had and were confident they would receive an appropriate response.