The New Inn

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right Support, Right Care, Right Culture is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Staff supported people's strengths and promoted what they could do for themselves. They understood the importance of people being as independent as possible, and the fulfilment this gave people. For example, people were encouraged to look after their own rooms and laundry. People were supported to be busy and to have fulfilling lives that included life activities and social events.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's health needs were monitored, and people were supported to ensure they received health care when needed. People received their medicines in line with prescription guidelines.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff knew people as individuals and responded to their different needs. Staff were aware of people's emotional support needs. They understood what triggered people's anxiety and how to support them during times of distress. Staff were aware of their responsibility to protect people from potential abuse and concerns were reported and investigated in line with good practice and requirements.

Each person had a Key worker who they had formed positive and supportive relationships with. Choices were provided to people in relation to their day to day support and how they wanted to spend their time. Recreational and social events were an important part of people's lives and given a high priority.

Right Culture: The registered manager and the extended management team have worked hard at promoting a positive and inclusive environment where people and staff felt valued and listened to. The registered manager was providing effective hands on leadership.

Staff demonstrated their commitment to the values and ethos of the service that put people at the centre of all care and support provided. Staff spoke positively about people's achievements and encouraged their independence whenever possible.

Staff spoke positively about the management team, and the support they received. One staff member said, "I love working here, it's a good team, and you are well supported."