Stone House

People's experience of using this service: People and their relatives told us they were supported by an exceptionally caring and considerate staff team who knew them well, treated them as individuals and with the upmost respect. A person who lived at the home said, "I can't speak highly enough about the staff. They really are amazing, and they put themselves out for me." A relative told us, "They [staff] should have a gold standard award. They are all so kind and caring and will do anything for [relative]. I wouldn't want my [relative to be anywhere else. You couldn't get better than this." Staff went out of their way to respect people as individuals and provided exceptionally compassionate care to all. Staff had developed meaningful caring relationships with people and were committed to ensuring people lived fulfilling lives and were protected from social isolation.

People felt safe and could raise concerns. The staff team knew the action to take to safeguard people from the risk of harm and abuse. They supported people to take managed risks and enabled them to live the lifestyle of their choosing. Staff were recruited safely and deployed in sufficient numbers to meet people's needs. People received their medicines when they needed them from staff who were trained and competent to carry out the task.

People's health and nutritional needs were monitored and met. People saw health care professionals when required. People were provided with a nutritious and healthy diet, whilst still ensuring there were treats and snacks in-between meals.

Staff understood the importance of ensuring people's rights were understood and protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The registered manager led by example. People, staff and relatives felt their views were important and that their opinions were listened to. Staff were valued by the provider and registered manager. Staff morale was good, and staff were encouraged to share ideas and suggestions for improvements. There was an emphasis of continuous learning and there were effective procedures in place to monitor and improve the quality of the service provided.