The Pines Residential Home
- Care home
- 13 beds
- No nursing
- Registered since 2012
- Shropshire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
76 of 101
rated care homes in Shropshire are rated Good, like this one.
The Pines Residential Home: inspection record
Rated Good in March 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Stone House Good, 1.1 miles away
- G High Trees Residential Home Good, 1.2 miles away
- G Sunnydale Good, 7.5 miles away
- RI The Sandford Nursing Home Requires improvement, 9.4 miles away
- – Field House Not yet rated, 9.6 miles away
What inspectors found
From the Care Quality Commission's inspection report published 15 February 2022. Quoted under the Open Government Licence.
The Pines Residential Home is a care home providing personal care to up to 13 people who have a learning disability. At the time of the inspection 12 people were using the service. The Pines Residential Home is made up of three separate units; The Pines House, The Pines Unit and The Pines Cone.
Read the rest of CQC's summary
We found the following examples of good practice.
Visitors were checked on arrival for proof of vaccination where it was applicable. The provider kept themselves informed about changes in best practice guidance and adapted their practice accordingly. For example, following changes to visiting guidance the provider revised their practice to support people to maintain relationships with those close to them.
We saw there was a plentiful supply of PPE throughout the buildings and staff were observed wearing it appropriately at all times. The provider acted on advice from infection prevention and control (IPC) leads from partner agencies. For example, following a recent IPC visit the provider revised their use of PPE and removed any unnecessary equipment.
The provider kept themselves, and staff, up to date with advice and guidance about best practice in care homes. For example, everyone we spoke with knew about the changes to visiting and testing.
Risk assessments were in place for people and staff regarding individual risk factors of COVID-19. Staff and people were regularly tested and had received COVID-19 vaccinations unless exempt.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Rachel Hicks
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 15 February 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Castlehaven Care Limited
- Ownership type
- Organisation
- Companies House number
- 07239057 (opens Companies House)
Castlehaven Care Limited runs 2 services, all in the West Midlands. 2 are rated Good or Outstanding.
Other services run by Castlehaven Care Limited
- G High Trees Residential Home Good. Care home, Shropshire
Getting help from Shropshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Shropshire Council
- Ask for a care needs assessment
- Phone: 0345 678 9044, Monday to Thursday, 8.45am to 5pm, Friday, 8.45am to 4pm
- Support for carers
- Paying for care: Shropshire Council
Checked on the council's website, November 2026.
Common questions
- Does The Pines Residential Home provide nursing care?
- No. The Care Quality Commission lists The Pines Residential Home as a care home without nursing.
- How many beds does The Pines Residential Home have?
- The Care Quality Commission's register lists 13 beds at The Pines Residential Home.
- When was The Pines Residential Home last inspected?
- The Care Quality Commission's latest rating for The Pines Residential Home was published on 10 March 2020.
- Who runs The Pines Residential Home?
- The Pines Residential Home is run by Castlehaven Care Limited. It runs 2 services, all in the West Midlands.
- What is The Pines Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 March 2020.
Contact
- Phone
- 01588 638687
- Address
- The Pines, Colebatch, Bishops Castle, SY9 5JY Map (opens Google Maps)
Compare nearby
- G Stone House Good, 1.1 miles away
- G High Trees Residential Home Good, 1.2 miles away
- G Sunnydale Good, 7.5 miles away
- RI The Sandford Nursing Home Requires improvement, 9.4 miles away
- – Field House Not yet rated, 9.6 miles away