Crowstone House
- Care home
- 54 beds
- No nursing
- Dementia care
- Registered since 2010
- Central Southend-on-Sea, Southend-on-Sea, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
18 months
since the latest rating was published.
67 of 76
rated care homes in Southend-on-Sea are rated Good, like this one.
Crowstone House: inspection record
Rated Good in April 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Amber Lodge Good, 0.1 miles away
- G Kimberley Grace Care Home Good, 0.1 miles away
- G SummerLodge Good, 0.2 miles away
- G Alyson House Good, 0.2 miles away
- G Uplands Rehabilitation Centre Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 14 April 2025 (assessment visit 8 January 2025). Quoted under the Open Government Licence.
Crowstone House is a residential care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. Crowstone House is a care home without nursing care. CQC regulates both the premises, and the care provided, and both were looked at during this inspection. Crowstone House provides accommodation for up to 54 older people including those living with dementia. The accommodation is set over 3 levels and is spacious with different areas for people to meet and large gardens with decking to access. There were a total of 49 people living at the service at the time of our inspection.
- Safe Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We carried out our on-site assessment on 18 March 2025, off site assessment activity started on 3 March 2025 and ended on 25 March 2025. The assessment was completed to follow up on the last assessment to see if improvements had been made. We found the service had made improvements and are no longer in breach of regulations. Staff now assessed and managed risks to people safely. The registered manager now had systems in place to monitor the service and provide good oversight to monitor and improve outcomes for people. This inspection was unannounced.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
The service was previously in breach of legal regulation in relation to people’s safe care and treatment due to risks not always being managed safely. At this assessment we found improvements had been made and the service was no longer in breach.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The service was previously in breach of legal regulation in relation to good governance at the service. At this assessment we found improvements had been made and the service was no longer in breach.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Flomar Febre
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 1 March 2023. Latest assessment published 14 April 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Runwood Homes LimitedBrand: Runwood
- Ownership type
- Organisation
- Companies House number
- 00731250 (opens Companies House)
Runwood Homes Limited runs 55 services in England, 37 of them in the East of England. 46 are rated Good or Outstanding and 9 are rated Requires improvement or Inadequate.
Other services run by Runwood Homes Limited
- O Low Furlong Outstanding. Care home, Warwickshire, West Midlands
- G Alexandra House - Harlow Good. Care home with nursing, Essex
- G Ashwood - Ware Good. Care home, Hertfordshire
- G Bennett Lodge Good. Care home, Thurrock
Getting help from Southend-on-Sea City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Southend-on-Sea City Council
- Ask for a care needs assessment
- Phone: 01702 215008 (choose option 5, then option 1)
- Support for carers
- Paying for care: Southend-on-Sea City Council
Checked on the council's website, November 2026.
Common questions
- Does Crowstone House provide nursing care?
- No. The Care Quality Commission lists Crowstone House as a care home without nursing.
- How many beds does Crowstone House have?
- The Care Quality Commission's register lists 54 beds at Crowstone House.
- When was Crowstone House last inspected?
- The Care Quality Commission's latest rating for Crowstone House was published on 14 April 2025.
- Who runs Crowstone House?
- Crowstone House is run by Runwood Homes Limited. It runs 55 services in England, 37 of them in the East of England.
- What is Crowstone House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 April 2025.
Contact
- Phone
- 01702 436611
- Address
- Crowstone Avenue, Westcliff On Sea, SS0 8HT Map (opens Google Maps)
Compare nearby
- G Amber Lodge Good, 0.1 miles away
- G Kimberley Grace Care Home Good, 0.1 miles away
- G SummerLodge Good, 0.2 miles away
- G Alyson House Good, 0.2 miles away
- G Uplands Rehabilitation Centre Good, 0.2 miles away