Southfield House

People's experience of using this service: People who used the service, their relatives and health professionals gave positive feedback about the service. They told us they felt safe in the service and with staff.

People were supported by a consistent team of staff and were protected from avoidable harm and abuse by staff who could identify and report safeguarding concerns. People's medicines were administered as prescribed and this was closely monitored.

Staff understood people's needs and risks to their safety. Risk assessments guided staff on how to safely meet people's needs and were reviewed regularly. There was enough staff to meet people's needs. Staff received appropriate training and support to enable them to perform their roles effectively. Recruitment processes were in place and followed.

Staff had developed meaningful, caring relationships with people. They supported people to maintain their dignity and independence and to have maximum choice and control of their lives. This included accessing activities in the community, going on holidays and days out. Staff supported people's cultural and religious needs and did all they could to ensure the time they spent with their loved ones was special. It included relatives staying overnight at the service if they wished and joining them on holidays.

People were actively included in making decisions about their care and setting future goals. Care plans contained current and personalised information that supported staff to provide person-centred care including end of life care plans which identified their wishes.

People were supported to access healthcare services in a timely manner. Staff worked with professionals and responded to their advice, to ensure people's needs were met.

People told us the food was of good quality and they were included in developing weekly menus, so their personal tastes were catered for.

The manager was committed to providing a high-quality, person-centred service. They had created a caring and inclusive culture for people and staff. People told us they could talk to the management team about any concerns or complaints and were confident they would be listened to and have issues addressed promptly.

Staff told us they received regular supervision and appraisals and received appropriate training to meet the needs of the people they supported.

The manager used audits to monitor the quality and safety of the service. They listened to people's feedback and responded to issues and concerns to continually improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk