Old Station Close

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Staff had given considerable thought to people's end of life choices and had recently provided a considered, thoughtful and poignant celebration. There was a complaints process in place which was managed effectively and allowed people to voice their opinion.

Risks had been assessed prior to people moving into the home. Medicines were stored and administered safely, people were supported with their medicines in a safe way. Recruitment checks had been carried out to ensure staff were suitable to work with people at the service. Staffing levels were suitable to provide people with excellent individual support and good overall levels of care.

People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible. Training for staff was linked to people's individual support needs. The staff team felt involved in the running of the home and felt supported by the newly registered manager and senior staff. Staff had supervision and spot checks from the management team to ensure they met people's needs and adhered to the staff training plan. Staff respond to and supported people's health and care needs.

People were provided with a varied diet which met their individual cultural needs. People were encouraged to develop self-help skills which included catering, budgeting and personal development to enable progression to independent living.

People were fully involved in making decisions about their care and their consent was obtained prior to offering care. People were supported by a staff team who were kind and caring and treated them in a considerate and respectful manner. Staff promoted people's privacy and dignity.

The systems in place to monitor the quality and safety of the service being highlighted changes that were required to ensure peoples safety. People's views of the service were sought through regular meetings and surveys. The registered manager understood their role and responsibilities as a registered person. They worked in partnership with other agencies to ensure people received care and support that was consistent with their assessed needs.