Thorncliffe Grange

We found the following examples of good practice.

Staff supported external professionals such as doctors, speech and language therapists and social workers to completed assessments remotely to reduce the number of people coming into the home. The registered manager told us that this worked well to ensure that people were having any changes assessed so that steps could be taken to meet these needs.

There was an allocated area for staff to don and doff personal protective equipment (PPE). Staff were seen to be wearing full PPE as needed, and there were systems in place to check that PPE was being worn appropriately and sufficient stocks were available for staff. Staff wore work uniforms only when working and would change before returning home.

New furnishings, such as arm chairs and mattresses, had been purchased which were easy to clean and promoted good infection control practices. People preferences were respected where they had brought their own furniture into the home. Further work was planned to update the home and make communal areas easier to clean.

The home followed guidance regarding new admissions to the home. Pre-admissions assessments were being completed to ensure the home could meet the person's needs safely and support them during the initial period of isolation.

Further information is in the detailed findings below.

The five questions we ask about services and what we found