Oakwood Lodge

The new manager and team were also using an electronic care record system to help ensure high standards of care were consistently maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were seen to be treated in a kind and caring manner and staff understood the importance of maintaining their privacy and dignity. They were supported to choose and take part in meaningful activities, and again were seen to be engaging enthusiastically with these. One relative told us." The variety of activities is brilliant and although I never thought my relative would want to join in, I am pleased to see the photographs on social media."

People were able to see healthcare professionals when they needed to, and they received their medicines in the ways prescribed for them. They were encouraged to have a balanced diet to help them stay healthy and well hydrated, and one resident said, "the food is just lovely, I often have seconds".

There were enough staff employed in the home to ensure people's needs, wishes and preferences were met in a timely manner.