Beachlands Residential Care Home

Quality assurance systems were continuing to be developed, as they did not always effectively identify all areas for improvement. Changes had been made to record keeping but some further improvements were required to ensure that records fully reflected people's needs, where they need more support and encouragement. For example, with engaging in activities. Further time was needed to fully embed these changes into day to day practice.

People were protected from the risks of harm, abuse or discrimination because staff knew what actions to take if they identified concerns. There were enough staff working to provide the support people needed. Recruitment procedures ensured only suitable staff worked at the service. Risk assessments provided guidance for staff about individual and environmental risks. Staff understood the risks associated with the people they supported. People received their medicines safely, when they needed them.

There was extensive building work ongoing at the time of the inspection. This was being carried out gradually and had been planned to reduce the impact on people. The cleanliness of the home and management of infection control had been maintained throughout the ongoing building work.

People needs and choices were assessed and planned for. Staff received regular training and supervision which enabled them to provide the care and support people needed. People were supported to eat and drink and variety of homecooked meals and snacks throughout the day. People were supported to access healthcare as needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, some improvements were needed in how this was recorded.

People were treated with kindness and care. Staff knew people well, understood their care needs and

interests. People were involved in making decisions about their day to day care and support. People's privacy was respected, and dignity upheld. People were encouraged to maintain their independence.

People were encouraged to take part in a range of activities. Complaints were responded to in a timely way. People's end of life wishes had been explored.

The culture of the service was positive and inclusive. The registered manager was well thought of and supportive to people and staff. People and their relative's views had been sought and acted upon to further improve the service. Staff worked in partnership with other professionals.