Fletton Avenue

We found the following examples of good infection prevention and control (IPC) practice.

Prior to entering the premises visitors not subject to any regular COVID-19 testing completed a rapid result test, temperature and blood oxygen level test as well as wearing full personal protective equipment (PPE). Visitors to the service had to pre-book, were time limited and they were escorted directly to people's room to avoid contact with others.

Staff had initiated various alternatives to visits through the use of video technology and on-line social media forums. Cleaning of frequently touched items was undertaken regularly and deep cleans took place weekly.

People could be isolated if needed and systems were in place to provide a dedicated staff team who would only care for people in isolation. Plans were in place to segregate any potentially infected items.

Staff had a good understanding of IPC practises such as hand hygiene and wore their PPE correctly. Staff had enough stocks and supplies of PPE and disposed of this safely.

Information was provided to people in an alternative format and this helped enable people to understand the pandemic and why staff had to wear PPE.

Individual risk assessments were in place for any person or staff member at an increased risk of infections including being able to isolate. People were supported with social distancing as well as regular ventilation of their room and communal areas.

Audits and governance were effective in ensuring the premises were clean, odour and clutter free. A process was in place if staff needed additional wellbeing support such as, professional counselling.

The five questions we ask about services and what we found