The Tudors Care Home

Peoples experience of using this service: Staff went above and beyond what was expected to ensure people could write their own care plan, so care was truly individual. People lived rich, meaningful and fulfilling lives and were treated equally well.

Staff knew each person very well and they supported, and responded to, people's preferences in a very individual way. People's sense of achievement was promoted and one person who had been invited to be on local radio and they were delighted to tell their relatives about all that people did at The Tudors Care Home.

People's independence and access to systems and technology greatly enhanced people's communication skills, including in their own language, using pictures, audio books or braille.

Complaints were used to help drive improvements and people benefited from changes that were made. Staff showed people true compassion and took account of the finer points of people's lives and cultures at a sensitive and important time of their life. One person who wrote their care plan had stated their end of life wishes to be at The Tudors Care Home, and to be peacefully alone.

The registered manager was aware of their responsibilities, were approachable, listened and acted. They had embedded and promoted an open and honest staff team culture to help ensure people and staff were listened to. The staff team promoted an embedded equality and diversity culture and treated people equally well.

Staff were supported in a positive way in a variety of ways including mentoring, shadowing experienced staff and learning from the management team.

Audits and governance systems were very effective in identifying and implementing improvements. People were fully involved in how the service was run and their voice was listened to and acted on. One person said, "What I like most is we always have a natter, [staff] really look after us. They are very respectful, even if they are at the end of their shift."

The registered manager worked exceptionally well with others to provide people with joined up care and support. This transformed people's lives for the better.

People were helped to stay safe by staff who had training and skills in safeguarding. One person described

to us how nice and careful staff were with their mobility support. Risks to people including medicines administration were identified and managed well.

There were systems and procedures in place that promoted infection prevention and control (IPC) practises. Lessons following incidents were learned and shared amongst the staff team.

People's assessed needs were effectively met by trained staff. People were supported to eat and drink healthily. Staff enabled people to access healthcare services including visits by health professionals. Reviews of people's care needs were undertaken regularly, and when their health needs changed. People chose what their home environment looked and felt like.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. One person told us they could choose what to eat, ask for something else or staff would suggest various options.

Staff supported people to express their individuality, live the life they wanted to, and be treated equally well. Staff cared for people with kindness, sincerity and compassion. One person told us how ever so nice staff were. People decided how their care was provided and when. Staff upheld people's privacy and dignity whilst also promoting independence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.