Lavender House Care Home

We found the following examples of good practice.

The service was only receiving essential visitors at the time of our inspection. Any person entering the building had their temperature taken, completed a health questionnaire and wore full personal protective equipment (PPE) including a face visor.

The service had a dedicated visiting room which had a purpose-built wall and built in communication system. Although visits had been paused at the time of our inspection, the Registered Manager had a booking system in place so that relatives and friends could book appointments to visit when visits resume.

People were supported by staff in full PPE, whether that person was COVID-19 positive or negative. This is called barrier nursing. This is to protect both staff and people living in the service from spreading infection.

The registered manager told us that they had changed systems within the service to reduce the spread of infection. Staff entered through a back entrance immediately into a staff changing area where they changed into a clean laundered uniform.

The building was clean and free from clutter. During our inspection we observed staff cleaning communal areas. The registered manager told us that frequently touched areas were cleaned more often, and that staff used a sanitising machine overnight to sanitise communal areas. Maintenance staff followed a schedule to deep clean carpets and soft furnishings.

The registered manager told us that they were working collaboratively with the General Practitioner (GP) from the local surgery. The GP had been allocated to the service as a clinical lead, and they were well supported as a result.

The five questions we ask about services and what we found