Park House Nursing Home

People's experience of the service and what we found: People were protected from the risk of harm, they felt safe, and staff were aware of how to raise any safeguarding concerns. Care and risk support plans set out people's known risks and provided guidance to ensure staff could provide safe care. Medicines were managed safely. New staff were safely recruited and there were enough staff to meet people's needs.

Incidents and accidents were acted upon appropriately and lessons were learned when things went wrong. Mental capacity assessments were in place for people who lacked or had fluctuating capacity to make specific decisions. Staff supported people in the least restrictive way possible and in their best interests.

There was a positive culture in the service. People said the registered manager was approachable and responsive. Staff received regular supervision and one to one meetings, supporting learning and development. There was an ongoing improvement plan for the service. The provider ensured any lessons learned from incidents was shared across the service and the wider organisation.

People were treated with respect and their dignity was upheld. We observed staff interacting with people in a friendly and supportive way. There was a positive approach to the delivery of people's care. Staff understood the people they were supporting and knew them well.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk