Ontario Court

Staff focused on people's strengths and promoted what they could do, enabling the opportunity for people to lead fulfilling and meaningful lives. People were supported by staff to pursue their interests inside and outside the home, and to achieve their aspirations and goals.

The service worked with people to plan for when they experienced periods of distress; to minimise any restrictions and to ensure people had as much freedom, choice and control over their lives as possible.

Staff received training in the use of restraint and were confident in their ability to deploy this training. At the time of our inspection, the use of restraint had been identified for one person as necessary, as a last resort and for the shortest time possible.

Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs. People had a choice about their living environment and were able to personalise their rooms.

Staff enabled people to access the community and pursue their interests in their local area. Staff supported people to live healthy lifestyles and access health and social care support. This helped improve people's wellbeing. Staff supported people with their medicines in a way that respected their independence and achieved positive health outcomes.

Right Care People received care that was kind and compassionate and based on people's own culture. Staff promoted

people's equality and diversity, supporting and responding to their individual needs. People's care plans were an accurate reflection of the support they needed and what people could do independently.

Staff understood how to protect people from poor care and abuse. The service worked with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe.

Staff had a thorough understanding of people's individual ways of communicating and this enabled people to be listened to. People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice.

Right Culture Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.

People were supported by staff who understood best practice in relation people's strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. Staff knew people well and responded to their needs and wishes. This helped people achieve their aspirations and live a meaningful life. Staff put people's wishes, needs and rights at the heart of everything they did.

People and those important to them, including advocates, were involved in planning their care. This enabled people to be able work with staff to develop the service. Staff valued and acted upon people's views. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.