ABI Homes - Oxley Park

We assessed the following quality statements: Safeguarding, Involving people to manage risks, Safe and effective staffing. People were protected from abuse and the risk of abuse. Staff were trained and competent in supporting people when they showed behaviour which may indicate distress. Risk assessments and care plans were detailed and up to date. There were enough sufficiently trained staff to ensure people received good quality care and support. Policies and processes were in place to support the delivery of safe care.

We assessed the following quality statements: Assessing needs, Consent to care. People’s needs were assessed and reviewed regularly. People and their representatives (if appropriate) were involved in this process. People had communication care plans which ensured staff were able to communicate with people in the way they preferred. Processes were followed to ensure appropriate support and decision making under the Mental Capacity Act.

We assessed the following Quality Statement: Independence choice and control. People were supported to live as independently as possible. People were supported to have choice and control of their lives and were empowered by staff to to do. Policies and processes were in place to facilitate this.

We assessed the following Quality Statement: Equity in experiences and outcomes. People were supported to express their views and choices so they could direct their care and outcomes.

We assessed the following Quality Statement: Shared direction and culture. Positive values and an open culture were embedded into practice. Processes were in place to support staff to speak up if they had any concerns.