Mallard House Neurological Care Centre

We found the following examples of good practice.

Safe arrangements were in place for visitors to the service including professionals and others. This included a visitors booking system managed by a dedicated member of staff known as a family liason officer, changing areas, rapid LFD testing, hand washing and PPE stations.

Staff and visiting professionals were asked to provide evidence of their vaccination status against COVID-19 prior to entering the home.

A programme of testing for COVID-19 was in place for all staff and residents.

Stocks of PPE (personal protective equipment) were readily accessible to staff and visitors, and regular checks were made to ensure they were being used.

Isolation, cohorting and zoning plans were used to manage the spread of infection. This meant people self- isolated in their rooms when necessary.

Policies, procedures, risk assessments and guidance relating to COVID-19 were up to date, which supported staff to keep them and others safe. Systems were in place to ensure staff and visitors to the service were kept up to date with current COVID-19 guidance.

Management conducted regular checks and audits to ensure the service was kept clean and tidy.

Staff were trained in infection prevention and control procedures, including the procedure for safely putting on and taking off PPE (donning and doffing).

The five questions we ask about services and what we found