Bluebirds Neurological Care Centre

We found the following examples of good practice.

The registered manager had taken steps to ensure staffing was sufficient to fully meet people's needs. Staff had worked flexibly and had gone above and beyond during a difficult situation to ensure people received safe care and support.

Staff followed best practice by changing into and out of their uniforms in an allocated room to reduce the risk of any infection spread. Visitors were subject to robust checks before they entered the service including a booking system, rapid LFD testing, showing evidence of vaccination and COVID-19 pass, hand washing and sign in process.

A regular programme of testing for COVID-19 was in place for people using the service, staff and visitors to the service that followed current government COVID-19 guidance. This meant swift action could be taken if anyone received a positive test result.

Staff received infection prevention and control (IPC) training and followed robust IPC procedures. This included wearing personal protective equipment (PPE) and washing and sanitising hands regularly. PPE stations were available throughout the service and there were sufficient stocks of PPE available.

The environment was clean and hygienic, staff followed cleaning schedules which included regular cleaning and disinfection of high touch points, such as door handles, light switches and handrails.

The registered manager had good oversight of infection prevention and control processes. They undertook regular quality assurance checks. Policies and procedures were in place and up to date, which supported good practice in all areas of infection prevention and control.

The five questions we ask about services and what we found