Fenny Mews & Stratford View

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's individuality was recognised, celebrated and encouraged by staff, who had developed trusting relationships with people, based on mutual respect and understandings. Staff supported and encouraged people to take an active part within the local community and access a range of activities and services.

Staff worked in partnership with people to develop and review their support plans. Support plans reflected people's aspirations and goals. They provided clear guidance for staff as to their role in supporting people to live an independent life as possible, and to be active. People's individual communication needs were understood, and staff were able to communicate effectively with people. People were encouraged and supported to develop and maintain relationships.

Fenny Mews and Stratford View was led by a dedicated management team and staff who were passionate

about the people they supported. The culture and ethos within the service was that of transparency, inclusivity and empowerment. The governance of the service was robust, and quality outcomes were kept under continual review by the registered manager and a dedicated team of staff in order to drive improvement. The service and individual members of staff had been nominated and had received internal and external awards in recognition of the quality of the support and they provided.

People were consulted and fully involved in decisions about potential risks to their health and welfare, and staff supported people to make informed decisions about risk. A positive approach to risk taking enabled people to develop their independent living skills safely, which included being responsible for their own medicine. People were involved in the robust recruitment process of staff.