Clarity homecare Milton Keynes

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also considered any wider social care provided.

Staff recruitment processes were followed. System were in place to ensures staff were fully trained in their role to meet people's needs and protect them from avoidable harm. Staff had completed safeguarding training and recognised the signs of abuse and knew how to report concerns of potential abuse or poor practice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by reliable, kind and caring staff who they trusted. People received care and support from a small group of staff, which provided consistency.

People received person centred care. Individual decisions made about how they wished to be cared for were reflected in their care plans. Staff promoted people's independence and respected their rights, privacy and dignity. Staff knew people well and respected their lifestyle and diverse culture.

The service was able to demonstrate how they were meeting the principles of 'Right support, right care, right culture'. The manager and care staff promoted a positive culture and providing the right support tailored to each person. People had experienced significant change to their usual routines during the pandemic and could not pursue many of the activities they usually enjoyed. Care staff were responsive and provided alternative activities which promoted people's social wellbeing. People and their relatives were actively involved in the development of their care plan and the care staff to support them, promoting their choices, rights and independence even during this pandemic when normal routines were disrupted.

The service did not have a manager registered with Care Quality Commission (CQC) although the manager had begun the process.

Everyone we spoke with told us the manager and provider were approachable and they were confident concerns would be addressed. The provider had systems in place to monitor and improve the quality and safety of the service provided. People's views about the service were sought individually and through surveys.