Machlo

Machlo primarily supports people with a learning disability and accommodates three people in one adapted building. There were three people living at Machlo at the time of the inspection.

We found the following examples of good practice.

● Arrangements were in place for people to receive visitors at an unoccupied care home owned by the provider where a suitable room had been put aside for people to meet relatives. People were supported to keep in touch with relatives and friends through electronic means when visits were not taking place.

● Staff were provided with guidance and training on working safely during the pandemic. Staff told us they felt supported by the provider and registered manager during the pandemic.

● A plan was put in place when staff tested positive to ensure the service was responding appropriately to keep people safe.

● Staff had received training in the use of PPE and their knowledge of its use was checked by the provider.

● Temperature monitoring was carried out twice a day for people using the service and staff.

● Staff ensured the service was regularly cleaned, following a detailed cleaning schedule.

● The provider acknowledged and rewarded staff for their work during the pandemic.

● The service had updated their infection control policy to reflect the situation with the pandemic.

● The provider had a contingency plan to follow in the event of staff shortages caused by COVID-19.

The five questions we ask about services and what we found