Crossways Community

We found the following examples of good practice.

The service supported people to maintain safe contact with friends and family. This included staff supporting people to use the telephone and internet. Visits were facilitated using the garden and conservatory area of part of the home.

Plans were in place to isolate people with COVID-19 to minimise transmission. The service had good supplies of personal protective equipment that were readily available at stations throughout the service.

The provider had measures in place to prevent visitors from catching and spreading infections. Visitors were asked screening questions; temperature checks were performed, and facilities were provided to wash hands on arrival. Lateral flow tests were carried out to check the COVID status of visitors and visits were staggered to minimise contact and enable cleaning between visits.

Staff had received training on how to keep people safe during the COVID-19 pandemic and staff and residents were regularly tested for COVID-19. The building was clean and free from clutter and additional equipment such as clinical waste bins had been purchased as part of the home's infection control planning.

Staff ensured people's welfare had been maintained by facilitating activities such as gardening, walking, treasure hunts and supported exercise. A gym area had been created in a part of the home. Staff met with people formally twice weekly to discuss changes and guidance, to keep them informed and answer any questions.

The five questions we ask about services and what we found