Mount Ephraim House
- Care home
- 57 beds
- No nursing
- Dementia care
- Registered since 2023
- Royal Tunbridge Wells, Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
11 months
since the latest rating was published.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
Mount Ephraim House: inspection record
Rated Requires improvement in November 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Hallmark Chamberlain Court Luxury Care Home (Good, 0.1 miles away) and Milward House (Good, 0.6 miles away).
Nearest care homes:
- G Hallmark Chamberlain Court Luxury Care Home Good, 0.1 miles away
- G Milward House Good, 0.6 miles away
- G Crossways Community Good, 0.6 miles away
- G Warwick Park Care Home Good, 0.8 miles away
- G Beulah Lodge Care Home Good, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 November 2025 (assessment visit 1 August 2025). Quoted under the Open Government Licence.
Date of assessment: 7 to 14 August 2025. The service is a residential home providing accommodation and personal care for older people and people living with dementia. The service can support 57 people. There were 45 people living at the service at the time of inspection.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
This service was registered in May 2023, and this was the first inspection. We found the provider was in breach of 4 legal regulations. These related to consent to care and treatment, safe care and treatment, good governance and staffing.
Potential risks to people’s health and welfare had not been consistently assessed and there was not always guidance for staff to follow. The provider was not following the Mental Capacity Act 2005 when assessing people’s capacity and ability to make decisions. The systems to monitor the quality of the service were not effective. Medicine records were not always accurate and medicines guidance for staff was not always in place. There were vacancies in the staff teams, and these were regularly being filled with agency staff which people told us had impacted on the care they had been receiving. Staff had not always received the training and supervision to carry out their roles and support their well-being.
Some people’s care records provided staff with individual detail about them, using a person-centred approach, however this was inconsistent, and some people did not benefit from this. People and relatives felt they were not listened to when they raised concerns and improvements were not made.
People told us they felt safe, and they received appropriate support.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment; the way people’s medicines were managed, and staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to consent to care.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated
requires improvement. This meant people’s needs were not always met. -
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 25 November 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 25 November 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 25 November 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 25 November 2025. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Joseph Maxwell
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Greensleeves Homes TrustBrand: Greensleeves
- Ownership type
- Organisation
- Companies House number
- 03260168 (opens Companies House)
- Charity number
- 1060478
Greensleeves Homes Trust runs 26 services in England, 10 of them in the South East. 18 are rated Good or Outstanding and 8 are rated Requires improvement or Inadequate.
Other services run by Greensleeves Homes Trust
- O Broadlands Outstanding. Care home, Suffolk, East of England
- O Harleston House Outstanding. Care home, Suffolk, East of England
- G Borovere Good. Care home, Hampshire
- G Broadacres Care Home Good. Care home, Norfolk, East of England
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Mount Ephraim House provide nursing care?
- No. The Care Quality Commission lists Mount Ephraim House as a care home without nursing.
- How many beds does Mount Ephraim House have?
- The Care Quality Commission's register lists 57 beds at Mount Ephraim House.
- When was Mount Ephraim House last inspected?
- The Care Quality Commission's latest rating for Mount Ephraim House was published on 25 November 2025.
- Who runs Mount Ephraim House?
- Mount Ephraim House is run by Greensleeves Homes Trust. It runs 26 services in England, 10 of them in the South East.
- What is Mount Ephraim House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 November 2025.
Contact
- Phone
- 01892 520316
- Address
- Mount Ephraim, Tunbridge Wells, TN4 8BU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Hallmark Chamberlain Court Luxury Care Home (Good, 0.1 miles away) and Milward House (Good, 0.6 miles away).
Nearest care homes:
- G Hallmark Chamberlain Court Luxury Care Home Good, 0.1 miles away
- G Milward House Good, 0.6 miles away
- G Crossways Community Good, 0.6 miles away
- G Warwick Park Care Home Good, 0.8 miles away
- G Beulah Lodge Care Home Good, 0.9 miles away