Warwick Park Care Home

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received appropriate support in relation to their diet and their ongoing health needs, from staff who were adequately trained to do so. Where needed, the provider worked with healthcare professionals to provide joined up care. People's needs were assessed prior to them moving in which meant their needs could be met. The home was suitably adapted to meet their needs.

The service was caring. This was reflected in the feedback we received on the day of the inspection and from our observations of how staff interacted with people. People were offered a choice in relation to their care and treatment and their wishes were respected. People were provided with dignified care that was sensitive and maintained their privacy.

There was a good activities programme within the home, including group and one to one activities delivered by both an in-house activities co-ordinator and external visitors. People's needs were reflected in care plans which were reviewed on a regular basis. Staff supported people with communication support needs. End of life care plans were in place and the provider worked with a local hospice to ensure people received good end of life care.

Feedback from people, relatives and staff in relation to the management of the home was positive. The provider engaged with stakeholders and acted upon any feedback received. There were quality assurance checks in place and the provider had given consideration to how these could be improved to enable them to continue to provide a good service.