Milward House
- Care home
- 28 beds
- No nursing
- Dementia care
- Registered since 2016
- Royal Tunbridge Wells, Kent, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
9 years
since the latest rating was published. A rating this old may not show how the service is today.
332 of 445
rated care homes in Kent are rated Good, like this one.
Milward House: inspection record
Rated Good in February 2018.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Warwick Park Care Home Good, 0.3 miles away
- G Hallmark Chamberlain Court Luxury Care Home Good, 0.6 miles away
- G Birkin Lodge Good, 0.6 miles away
- RI Mount Ephraim House Requires improvement, 0.6 miles away
- G Halliwell Good, 0.7 miles away
What inspectors found
From the Care Quality Commission's inspection report published 14 April 2021. Quoted under the Open Government Licence.
Milward House Residential Care Home is a care home without nursing which is registered to provide a service for up to 28 people aged 65 and over with a strong Christian Faith and who require assistance with personal care. At the time of the inspection 23 people were living at the home. People living at the home had a variety of care and support needs, such as dementia and physical disabilities. The service is provided from an adapted residence over three floors offering single occupancy rooms.
Read the rest of CQC's summary
We found the following examples of good practice.
People were well supported by staff to have telephone and internet contact with their family and friends. The service facilitated in person visits in a manner which minimised the risk of infection spread, including outside visits, and visits using patio doors in ground floor rooms.
The service had good supplies of personal protective equipment (PPE) that were readily available at stations throughout the service.
Visitors were asked screening questions and to wash their hands with soap and water when they arrived.
Staff had received training on how to keep people safe during the COVID-19 pandemic and staff and residents were regularly tested for COVID-19. The building was clean and free from clutter.
Staff ensured people's welfare had been maintained and they had sufficient stimulation, such as activities.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 9 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Jason Denny
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 14 April 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Pilgrims' Friend Society
- Ownership type
- Organisation
- Companies House number
- 03027071 (opens Companies House)
- Charity number
- 1045920
Pilgrims' Friend Society runs 12 services in England, 5 of them in the South East. 10 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Pilgrims' Friend Society
- G Emmaus House Good. Care home, North Yorkshire, Yorkshire and the Humber
- G Ernest Luff Homes Good. Care home, Essex, East of England
- G Evington Home - Pilgrims' Friend Society Good. Care home, Leicester, East Midlands
- G Finborough Court Good. Care home, Suffolk, East of England
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Milward House provide nursing care?
- No. The Care Quality Commission lists Milward House as a care home without nursing.
- How many beds does Milward House have?
- The Care Quality Commission's register lists 28 beds at Milward House.
- When was Milward House last inspected?
- The Care Quality Commission's latest rating for Milward House was published on 24 February 2018.
- Who runs Milward House?
- Milward House is run by Pilgrims' Friend Society. It runs 12 services in England, 5 of them in the South East.
- What is Milward House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 February 2018.
Contact
- Phone
- 0300 303 1460
- Address
- 6 Madeira Park, Tunbridge Wells, TN2 5SZ Map (opens Google Maps)
Compare nearby
- G Warwick Park Care Home Good, 0.3 miles away
- G Hallmark Chamberlain Court Luxury Care Home Good, 0.6 miles away
- G Birkin Lodge Good, 0.6 miles away
- RI Mount Ephraim House Requires improvement, 0.6 miles away
- G Halliwell Good, 0.7 miles away