Emmaus House
- Care home
- 23 beds
- No nursing
- Dementia care
- Registered since 2014
- Harrogate, North Yorkshire, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
2 months
since the latest rating was published.
149 of 181
rated care homes in North Yorkshire are rated Good, like this one.
Emmaus House: inspection record
Rated Good in August 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Aire House Good, 0.1 miles away
- G Bethany House Good, 0.3 miles away
- G Foresight Residential Limited - 14 Otley Road Good, 0.3 miles away
- – Blossom House Not yet rated, 0.3 miles away
- RI The Gatehouse Requires improvement, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 August 2026 (assessment visit 18 March 2026). Quoted under the Open Government Licence.
Date of assessment: 25 June to 7 July 2026. The service is a residential home providing accommodation and personal care to adults of all ages. The home is registered for 23 people. At the time of our assessment there were 21 people living at the home.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People received safe care from a skilled and experienced staff team. Safe systems of staff recruitment were in place and staff received effective training and support. Risks were assessed and managed in a way that supported people's safety whilst respecting their rights and independence. Medicines were managed and administered safely.
Staff worked closely with health and social care professionals to help ensure people received timely support when their needs changed. The provider demonstrated a commitment to continuous learning and improvement. The provider had undertaken positive work had been undertaken to strengthen nutritional support for people, resulting in improved outcomes and increased staff knowledge and confidence. Learning from this work had been embedded into practice to support the ongoing delivery of high-quality care.
The service was led by a committed registered manager who promoted an open and positive culture. The registered manager and provider had effective governance processes in place to monitor quality and drive continuous improvement. Staff spoke very positively about the registered manager and working at the home and described a supportive, inclusive culture where they felt valued and listened to. A staff member said, “[Registered manager] is so friendly. [Their] door is always open. [They are] so nice and approachable.”
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Christina Medway Steel
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 27 March 2018. Latest assessment published 3 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Pilgrims' Friend Society
- Ownership type
- Organisation
- Companies House number
- 03027071 (opens Companies House)
- Charity number
- 1045920
Pilgrims' Friend Society runs 12 services in England, 1 of them in Yorkshire and the Humber. 10 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Pilgrims' Friend Society
- G Ernest Luff Homes Good. Care home, Essex, East of England
- G Evington Home - Pilgrims' Friend Society Good. Care home, Leicester, East Midlands
- G Finborough Court Good. Care home, Suffolk, East of England
- G Framland Good. Care home, Oxfordshire, South East
Getting help from North Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Yorkshire Council
- Ask for a care needs assessment
- Phone: 0300 131 2131, Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm
- Support for carers
- Paying for care: North Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does Emmaus House provide nursing care?
- No. The Care Quality Commission lists Emmaus House as a care home without nursing.
- How many beds does Emmaus House have?
- The Care Quality Commission's register lists 23 beds at Emmaus House.
- When was Emmaus House last inspected?
- The Care Quality Commission's latest rating for Emmaus House was published on 3 August 2026.
- Who runs Emmaus House?
- Emmaus House is run by Pilgrims' Friend Society. It runs 12 services in England, 1 of them in Yorkshire and the Humber.
- What is Emmaus House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 August 2026.
Contact
- Phone
- 0300 303 8450
- Address
- 115 Valley Drive, Harrogate, HG2 0JS Map (opens Google Maps)
Compare nearby
- G Aire House Good, 0.1 miles away
- G Bethany House Good, 0.3 miles away
- G Foresight Residential Limited - 14 Otley Road Good, 0.3 miles away
- – Blossom House Not yet rated, 0.3 miles away
- RI The Gatehouse Requires improvement, 0.3 miles away