The Gatehouse

The Gatehouse is a large detached building with bedrooms across three floors which is accessible via a lift. The home also has an accessible garden area.

Medicines were not always safely managed. Systems in place did not identify and address these in a timely and effective way to manage risk.

Staff knew the people they supported well, however care plans and risk assessments were not always in place or accurate. Incidents were not consistently recorded or managed as we would expect to communicate concerns and reduce risk.

Audits and checks in place were not always effective at identifying and addressing concerns found at this inspection.

Lessons learnt were shared with staff and additional training provided to reduce reoccurrence. Staff told us they were well supported by the management team and their colleagues. Staff described the service as, "like family".

The provider sought and acted on feedback from people, relatives and staff to improve their experience. People and their relatives told us they felt safe and well cared for. People were observed to be treated with respect, dignity and kindness.

The provider was passionate about the service and providing a welcoming and homely environment for people. Staff and family members told us they could approach managers with any concerns, and they were confident they would be acted upon.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.