Finborough Court

An unannounced assessment took place to review the quality of care and compliance with legal regulations. At our last inspection, we rated the service ‘good’. At this assessment, the rating has remained ‘good’.

We assessed the service against ‘Right Support, Right Care, Right Culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found people received care in accordance with this guidance and staff had received appropriate training and support elating to people with a learning disability and autistic people.

Finborough Court provided outstanding care, demonstrated by consistent empathy and compassion in the approach of those who worked there. Feedback from people and their relatives was extremely complimentary, they described a welcoming, friendly, calm atmosphere and the service as a “home from home” and with a “family feel.”

People benefited from a strong focus on individuality, dignity, and emotional wellbeing. Relatives and professionals described the staff as exceptionally kind, attentive, respectful and caring. Staff felt highly valued, and their wellbeing was supported.

Staff supported people to be active partners in their care. They encouraged and enabled people to maintain their independence, dignity, and to have control over daily decisions.

People were supported with their spiritual needs, with an emphasis on practising Christian faith and values, this was important to the people and relatives of Finborough Court.

Activities were meaningful and met people’s emotional, social and cognitive needs. A dedicated activities team provided stimulating engagement opportunities both internally and out in the community.

People and, where appropriate, those important to them were involved in decisions about ongoing care and treatment arrangements. Where people were unable to make their own decisions, they were supported in line with the principles of the Mental Capacity Act 2005.

People were protected and kept safe from harm. Their individual risks were regularly assessed and kept under review, with appropriate mitigating actions in place without compromising people’s independence.

Management and staff understood their safeguarding responsibilities. The facilities and equipment met people’s needs, were clean and people’s medicines were managed and administered safely.

There were enough staff, recruited safely with the right skills, qualifications and experience to care for people. The registered manager ensured staff received training and ongoing support through regular meetings and supervisions to maintain high-quality care.

The registered manager was visible, knowledgeable and supportive. They and the staff team acted on the best information about risk, performance and outcomes. People, relatives and staff felt able to speak up and when concerns were raised these were investigated effectively and used to develop the service and support ongoing learning.

Leaders had good oversight and knowledge of the service. There were effective systems in place to monitor and manage safety and quality across the service.

The registered manager understood and carried out their duty to collaborate and work in partnership, so services worked well for people.