Chilton Court

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Whilst people were supported by kind and caring staff, there were insufficient numbers of staff to meet people's needs in a timely manner overnight. The provider took immediate action to address this.

People were protected from the risk of abuse because the provider had effective safeguarding systems in place. Overall, effective systems were in place to prevent and control the spread of infection with the exception of some dirty equipment and light pulls.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Whilst audits in place had identified some of the shortfalls we found at this inspection, progress on rectifying these concerns was slow. The provider had not ensured there was adequate oversight of the service. Quality assurance systems and processes did not identify or address all of the issues found during this inspection.