Woodfield Court

Systems were in place to reduce the risks of avoidable harm and abuse. Staff understood their responsibilities to report any concerns about people's care and safety. Risks to people were regularly monitored and assessed with appropriate management plans in place to mitigate. This included timely referrals to healthcare services.

People were provided with their medicines safely. The home was visibly clean and good infection control processes followed. Relatives told us they could visit their family members when they chose to.

Processes were in place to learn lessons when things had gone wrong with actions taken to reduce future incidents happening.

There were enough staff to meet people's needs and recruitment was done safely. Staff were encouraged to professionally develop and were supported through an induction, ongoing training, and supervision.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Governance systems were in place to assess the safety and quality of care in the home. The provider was committed to the continual development of the home and was strengthening their oversight processes to support the new manager in their role. They were also implementing improved feedback systems to capture and reflect how the input of people, relatives and staff were used to shape home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk