Chilton Meadows Care Home
- Care home
- 120 beds
- Nursing care
- Dementia care
- Registered since 2010
- Stowmarket, Suffolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
First rated Requires improvement in 2015, most recently Requires improvement in August 2025.
14 months
since the latest rating was published.
28 of 156
rated care homes in Suffolk are rated Requires improvement, like this one.
Chilton Meadows Care Home: inspection record
Rated Requires improvement in August 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Short Break Respite Unit (Good, 0.9 miles away) and Hillcroft House (Good, 0.9 miles away).
Nearest care homes:
- RI Chilton Court Requires improvement, 0.5 miles away
- G Short Break Respite Unit Good, 0.9 miles away
- G Hillcroft House Good, 0.9 miles away
- G Woodfield Court Good, 1.1 miles away
- RI Langham Manor Requires improvement, 1.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 8 August 2025 (assessment visit 18 September 2024). Quoted under the Open Government Licence.
This inspection of Chilton Meadows Care Home took place between 29 April and 20 May 2025. We undertook site visits on 29 April and 1 May 2025. Chilton Meadows Care Home is a care home providing accommodation, nursing and personal care for up to 120 older people, some of whom may be living with dementia and/or have nursing needs. At the time of our inspection there were 106 people using the service.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
People were accommodated across 4 units named Beech, Munnings, Constable and Gainsborough. Beech supported people with nursing needs and who are living with dementia. Munnings supported people living with dementia. Constable supported people who required general nursing care and Gainsborough provided support for people in a residential setting. People’s experiences and the quality of care they received varied across the units.
Each unit had its own manager. Predominantly we found concerns at Munning and Beech Units. We also found these units had frequent leadership changes.
This inspection was prompted in part by concerns received about a lack of consistent leadership, people’s safe care and whether staffing levels and staff skill met the needs of people using the service safely.
During this inspection we found improvements were needed to the leadership and governance and a breach of the regulations relating to good governance and safe care and treatment. We found shortfalls in the management of risks associated with people’s care and well-being, and the safe management of medicines, the environment and cleanliness. This was a breach of the regulations relating to safe treatment. We received multiple concerns about the staffing levels and found the leadership and deployment of staff required improvement. The management team for the provider were transparent and responsive to the concerns and shortfalls we identified and were committed to making the required improvements.
While people and their relatives expressed general satisfaction with the care, support and treatment, our assessment found elements of care did not meet the expected standards.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question requires improvement. At this inspection the rating has remained requires improvement. This meant aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of legal regulations in relation in relation to safe care and treatment, and medicines management.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question good. At this inspection the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last inspection we rated this key question good. At this inspection the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.At our last inspection we rated this key question good. At this inspection the rating has changed to requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question requires improvement. At this inspection the rating has remained requires improvement.The provider was previously in breach of the legal regulation in relation to governance. Improvements were not found at this assessment, and the provider remained in breach of this regulation.
Questions to ask when you visit
- Safe was rated Requires improvement on 8 August 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 8 August 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 8 August 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 8 August 2025. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Amanda Delabruyere
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)10 inspection reports, latest 10 May 2022. Latest assessment published 8 August 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Bupa Care Homes (CFHCare) LimitedBrand: BUPA Group
- Ownership type
- Organisation
- Companies House number
- 02741070 (opens Companies House)
Bupa Care Homes (CFHCare) Limited runs 6 services in England, 2 of them in the East of England. 5 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Bupa Care Homes (CFHCare) Limited
- G Abbotsleigh Mews Care Home Good. Care home with nursing, Bexley, London
- G Colonia Court Care Home Good. Care home with nursing, Essex
- G Manor Court Care Home Good. Care home with nursing, Ealing, London
- G Oak Lodge Care Home Good. Care home with nursing, Southampton, South East
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Chilton Meadows Care Home provide nursing care?
- Yes. The Care Quality Commission lists Chilton Meadows Care Home as a care home with nursing.
- How many beds does Chilton Meadows Care Home have?
- The Care Quality Commission's register lists 120 beds at Chilton Meadows Care Home.
- When was Chilton Meadows Care Home last inspected?
- The Care Quality Commission's latest rating for Chilton Meadows Care Home was published on 8 August 2025.
- Who runs Chilton Meadows Care Home?
- Chilton Meadows Care Home is run by Bupa Care Homes (CFHCare) Limited. It runs 6 services in England, 2 of them in the East of England.
- What is Chilton Meadows Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 8 August 2025.
Contact
- Phone
- 01449 770321
- Address
- Union Road, Onehouse, Stowmarket, IP14 1HL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Short Break Respite Unit (Good, 0.9 miles away) and Hillcroft House (Good, 0.9 miles away).
Nearest care homes:
- RI Chilton Court Requires improvement, 0.5 miles away
- G Short Break Respite Unit Good, 0.9 miles away
- G Hillcroft House Good, 0.9 miles away
- G Woodfield Court Good, 1.1 miles away
- RI Langham Manor Requires improvement, 1.2 miles away