Colonia Court Care Home

The atmosphere within the home was friendly and welcoming and staff were warm and considerate towards the people they cared for. A relative told us, "[Family member] is looked after very well, all their needs are met. [Family member] has dementia, staff are very good to [family member] and [family member] likes them. Yes, they feel safe, they think of Colonia Court as their home now."

Management and staff were dedicated and committed to the service. There were enough staff available to meet people's needs. Relatives told us there were always staff around checking and interacting with people. Staff knew how to keep people safe and protect them from avoidable harm. A relative told us they had fought for their family member to come to Colonia Court because the staff understood their condition and were aware of the risks to their family member's health and welfare, "They are constantly supervised and staff anticipate their needs". Another relative said, "My [family member] has been here one week and the difference is staggering."

People received their medicines as prescribed and systems were in place for the safe management of medicines.

The registered manager investigated incidents, accidents and complaints, and took actions where needed to improve practice and prevent reoccurrence. Relatives were considered partners in care and felt fully involved. Relatives told us they knew who to approach if they had a concern and were confident that anything raised would be dealt with.

The service was well led, the registered manager provided clear and consistent leadership. People and staff

felt well supported. Systems were in place to monitor the quality and safety of the service.