Oak Lodge Care Home

We assessed a total of 3 quality statements from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was good. Our rating for this key question has remained the same. We found the provider was in breach of 1 regulation and failed meet their legal requirements around people’s medicines. Shortfalls we identified included storage, administration and the robustness of people’s care records. We were not assured leaders, and staff were always aware of relevant best practice guidance or that practices were always carried out in-line with these. The provider used tools to support them identify the staffing levels people required to meet there needs and rotas demonstrated sufficient staff were deployed in-line with this. However, we received feedback from staff that staffing levels could be improved and we made some observations at this assessment where staff were not always visible or easy to find. The provider had effective processes in place to ensure the care environment was safe and suitable to meet people’s needs and where required. Where people required equipment to support their needs, such a mobility aids, these were in place and staff understood how to ensure equipment was safe and fit for purpose.

We assessed a total of 2 quality statements from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was good. Our rating for this key question has remained the same. Overall, the provider had effective systems and processes in place to monitor the delivery of care people received. This included regular audits and oversight from the providers senior leadership team. We found some shortfalls related to medicines oversight which the providers systems had not identified, however leaders were responsive to our feedback. Staff told us they felt supported by a visible leadership team and the provider had networks and processes in place to support staffs overall wellbeing.