Broadlands

People were consistently treated with dignity and respect in a way that truly valued them as individuals. They continued to be supported to maintain their health and to access relevant services. Staff were knowledgeable about people's risks and how to care for them safely. They understood how to protect and safeguard people and had a positive attitude to reporting concerns.

Staff were extremely motivated and passionate about their role and understood their responsibilities. They actively involved people and their relatives in the ongoing design and delivery of their care in line with their identified needs and with the wider issues within the home.

Feedback was actively encouraged, valued and acted on. People, relatives and professionals expressed confidence that they could raise issues or concerns with any member of staff or the management team and that these would be addressed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's medicines were managed safely. The home was visibly clean throughout. There continued to be enough staff with the right skills and experience to care and support people. When the time came staff respected people's wishes and provided them with holistic, dignified, end of life care.

Broadlands continued to be an active presence within the local community. Strong community links had been established with different community groups regularly visiting and people accessing the local area.

Since our last inspection, under the leadership of the registered manager, Broadlands has gone from strength to strength, consistently developing and improving through its robust quality assurance systems to ensure it succeeds in delivering positive outcomes for people. A visibly person-centered culture had been

firmly embedded, reinforced by the provider's principles, values and expectations of staff. This underpin the characteristics of an outstanding service.