Clarendon Lodge

Medicines were given to people when they needed them, and staff were skilled to administer these medicines.

Infection prevention control measures were in place and staff were wearing appropriate personal protective equipment (PPE).

Staff felt they had the right training and skills to support people and were knowledgeable about their role. Staff had focused training which was linked to specific support needs for people. The provider ensured there was an independent person who tested staff knowledge.

People were supported with their dietary needs. All staff were aware of people's preference and made sure people's health and dietary needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the home supported this practice.

People and staff were able to engage in conversations about the care home and how to shape the support people received for the better. The registered manager spoke about their challenges with recruitment, however, were proactively looking at ways to improve this.

The registered manager had implemented a lot of changes since their move into the new location, this had been acknowledged by the staff team as well as partner agencies. Systems were being used in a robust way and there were clear outcomes from the quality assurance systems.