CareTech Community Services Limited - 196 High Street
- Care home
- 12 beds
- No nursing
- Registered since 2010
- Rickmansworth, Hertfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Inadequate to Good.
15 months
since the latest rating was published.
153 of 210
rated care homes in Hertfordshire are rated Good, like this one.
CareTech Community Services Limited - 196 High Street: inspection record
Rated Good in July 2025, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Three Rivers Care Home Good, less than 0.1 miles away
- RI Westerley Care Home Requires improvement, 0.2 miles away
- – Riverside Lodge Not yet rated, 0.4 miles away
- G Walsingham Support - 30 & 32 Church Lane Good, 0.7 miles away
- G Berrywood Good, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 3 July 2025 (assessment visit 18 March 2025). Quoted under the Open Government Licence.
Care Tech Community Services Limited 196 High Street is a residential care home providing personal and care for 12 people. The service supports people with learning disabilities and autistic people. We carried out this inspection to check the provider had rectified shortfalls we identified at our previous inspection in September 2023. The inspection was carried out between 18 March to 11 April 2025. We carried out a comprehensive assessment. The service was no longer in breach of regulations in relation to providing person centred care, safe care and treatment, premises and equipment and good governance.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This service has been in Special Measures since 19 July 2023. The provider demonstrated improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The home had a new management team and staff and relatives told us this had a positive impact. There was enough staff to care for people which meant people’s needs were responded to in a timely way. People were not protected from the risk of financial abuse, but the registered manager had introduced more robust financial procedures once the concern was identified.
There was a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service operates.
We assessed all the quality statements from the safe, caring and well-led key questions. The overall rating for the service has improved from requires improvement to good.
During the inspection visits, we spoke with 2 people who lived at the service and 1 visiting professional. We spoke with 8 staff on duty who included the registered manager. We carried out observations of care and support. Our observations included the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. Some people could not directly tell us about their experience; therefore, we observed staff interacting with people to assess whether they received good care.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was previously in breach of the legal regulation in relation to safe care as they did not always have effective systems in place to protect people from the risk associated with fire. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
The provider was previously in breach of the legal regulation in relation to premises and equipment. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
The provider was previously in breach of the legal regulation in relation to person centred care. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.At our last assessment we rated this key question inadequate.
At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.The provider was previously in breach of the legal regulation in relation to governance.
Improvements were found at this assessment and the provider was no longer in breach of this regulation.
Questions to ask when you visit
- Safe was rated Requires improvement on 3 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Ana Marques
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 28 September 2023. Latest assessment published 3 July 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- CareTech Community Services LimitedBrand: CareTech Community Services
- Ownership type
- Organisation
- Companies House number
- 02804415 (opens Companies House)
CareTech Community Services Limited runs 27 services in England, 8 of them in the East of England. 18 are rated Good or Outstanding, 8 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by CareTech Community Services Limited
- G Byron Court Good. Care home, Bedford
- G CareTech Community Services Hanley DCA Good. Home care, Stoke-on-Trent, West Midlands
- G CareTech Community Services Limited - 15 Brooklyn Road Good. Care home, Gloucestershire, South West
- G CareTech Community Services Limited - 25 Garrads Road Good. Care home, Lambeth, London
See all 27 services run by CareTech Community Services Limited
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does CareTech Community Services Limited - 196 High Street provide nursing care?
- No. The Care Quality Commission lists CareTech Community Services Limited - 196 High Street as a care home without nursing.
- How many beds does CareTech Community Services Limited - 196 High Street have?
- The Care Quality Commission's register lists 12 beds at CareTech Community Services Limited - 196 High Street.
- When was CareTech Community Services Limited - 196 High Street last inspected?
- The Care Quality Commission's latest rating for CareTech Community Services Limited - 196 High Street was published on 3 July 2025.
- Who runs CareTech Community Services Limited - 196 High Street?
- CareTech Community Services Limited - 196 High Street is run by CareTech Community Services Limited. It runs 27 services in England, 8 of them in the East of England.
- What is CareTech Community Services Limited - 196 High Street's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 July 2025.
Contact
- Phone
- 01923 774869
- Address
- 196 High Street, Rickmansworth, WD3 1BD Map (opens Google Maps)
Compare nearby
- G Three Rivers Care Home Good, less than 0.1 miles away
- RI Westerley Care Home Requires improvement, 0.2 miles away
- – Riverside Lodge Not yet rated, 0.4 miles away
- G Walsingham Support - 30 & 32 Church Lane Good, 0.7 miles away
- G Berrywood Good, 1 mile away