CareTech Community Services Hanley DCA

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were five people living at this location and four people received a regulated activity.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

Staff had the skills and training opportunities to keep people safe while offering support. Staff received training in managing medicines safely and supporting people with behaviours that challenged. Staff were able to work flexibly to meet people's needs.

Staff understood how to protect people from the risk of cross infection and effective infection control measures were in place to reduce risks.

People were supported to maintain their health and wellbeing and staff and managers worked with health and social care professionals to ensure a consistent approach.

Where incidents occurred, there was a learning process in place to reduce the risk of these happening again.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent despite the current challenges of supporting

people during the pandemic.

The manager had systems in place to monitor the service and develop action plans. There was a general recognition that the service had improved since the appointment of the new manager.